Let's talk. Should you have questions, comments, or suggestions please bring to our attention in the following categories below.
Curious about an item you see? Need further details on sizing, construction, or care? Upcoming events, shipping, returns, and la di dah?
If you are able to pick up in person, we now offer same day pick-up at our Los Angeles Store. Pickups are available Wednesday to Sunday only from 11am-6pm PST. Please provide your order confirmation e-mail to the sales associate when picking up your order.
Orders are processed within 2-3 days of receipt. Monday through Friday, excluding holidays. Orders placed with 2-Day Shipping will be shipped same day or if placed after 3pm EST, it will be processed and mailed the next business day. Order cancelations are allowed within one hour of order placement, otherwise all orders will remain in queue and shipped accordingly. Buyer will receive a shipment confirmation email with the shipping tracking number. Please select the shipping option that best suits you during check-out. For alternate shipping options, please e-mail firstname.lastname@example.org and we will do our best to accommodate.
Items that are pre-orders will ship at the designated date on the product page. Delays past 1 month will be communicated to you. Should shipping addresses change during the time the pre-order is placed, please e-mail us at email@example.com and we will update your shipping address accordingly. For customers who purchase more than 1 item that includes a pre-order item, for U.S. Domestic customers we will split your order and ship items that are ready to fulfill immediately and hold the pre-order until fulfillment is ready. For International Customers, we will hold the entire shipment until the pre-order is ready, unless you would like to split the shipment based on what is ready for fulfillment, please note, you would be responsible for the additional shipping fees.
All international orders are shipped via UPS or DHL. Shipping prices will be displayed at check-out according to your shipping country. Expected arrival date for international orders is approximately 4 —14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. Maimoun is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
Signature Requirement and Insurance are not included in your order. You will need to contact firstname.lastname@example.org with your order number to receive a price quote for insurance, signature release or both. You will then be billed for the additional cost prior to shipment release.
You will become the owner of the goods that you have ordered once they have been marked delivered to your specified delivery address. At this point, the goods become your responsibility and MAIMOUN no longer has any responsibility for taking care of the goods from that point. Therefore, please make sure you are shipping to a safe and secure address.
If you are not satisfied with your purchase and would like to return product, items must be shipped/postmarked within 14 days of receipt for exchange or a full refund. Returns are $8 for all U.S. domestic orders, this charge will be deducted from your refund total. Return shipping fees are waived for exchanges or if you opt for store credit for domestic orders only. International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
Items must be returned in their original condition with tags intact. We reserve the right to refuse any returned item that does not meet our return policies, this does include visible marks on clothing caused by makeup. Made-to-order items, sale merchandise, swimwear, books, hosiery, undergarments, beauty products, candles, and lighters are FINAL SALE items. No exchanges or returns will be accepted for FINAL SALE items. Returns or Cancelations on Pre-Order items are eligible for store credit only.
All items are thoroughly inspected prior to shipment, should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. Please e-mail email@example.com to begin the return process stating your order number in the subject line. Please include the item(s) you wish to return and the reason(s) for return.
COLLECTION OF YOUR PERSONAL INFORMATION.
When you visit www.maimounstore.com, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. We do not use this information for any purpose, other than in implementing improvements and analyzing the site’s performance and for troubleshooting purposes. You can visit www.maimounstore.com without telling us who you are. However, when placing an order online or subscribing to our mailers, you will provide us with Personal Data. We require only the information that is reasonably required to for you to receive your order and for us to contact you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
INTERNATIONAL PRIVACY LAWS
If you are a member of the European Union (EU), you have special rights under the GDPR. Those include: You have the right to object to the processing of your data and the right to portability of your data. All complaints must be sent to firstname.lastname@example.org. You also have the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data in our system. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent does not apply to data collected lawfully prior to such consent. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues.
We only retain Personal Data collected from Users for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
USE OF YOUR PERSONAL INFORMATION
The information we gather from you may be used in several ways, either now or in the future, to gain a better understanding of www.maimounstore.com users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) we think might be of interest to you. We may also use information I gather from you to communicate changes and improvements to my website or any registration you have made.
You have the right to request access to the information we have for you. You can do this by contacting us at email@example.com. We will make sure to provide you with a copy of the data we process about you in order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request specifies a different method. If you believe that the information we have about it is incorrect, or if you wish to remove your private information (such as an email address provided in an opt-in), you may contact us at firstname.lastname@example.org. Any data that is no longer needed for the purposes specified herein will be deleted.
We do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher. However, non-personally identifiable user information (such as usage pattern, browser type and your computer) may be shared with third party businesses or advertisers with which we have a business or contractual relationship. We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, in connection with the sale of part or all of Maimoun LLC or its affiliates assets.
Please keep in mind that if you disclose personally identifiable information in a public manner through the Sites, this information may be collected and used by others accessing those portions of the Sites. We do not monitor information you disclose on the Sites nor do we accept any liability associated with your voluntary disclosure of the same.
You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from the Sites, so that you may understand how those sites collect, use and store your information. We are not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not me.
NOTICE OF PRIVACY RIGHTS TO CALIFORNIA RESIDENTS
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, we will provide you with the categories of personally identifiable information that we collect through this website and the categories of third party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request: (1) the categories of personally identifiable information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who we can and cannot share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us please indicate your name, address, email address, and what personally identifiable information you do not want me to share with third parties. Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.
By using www.maimounstore.com you agree that we are not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of the Sites; (ii) any disclosure of your personal information obtained illegally from me; or (iii) any accidental disclosure of your personal information made by us.