Curious about an item you see? Need further details on sizing, construction, or care? Upcoming events, shipping, returns, and la di dah?
All orders are processed within 1-3 days of receipt on business days (Monday to Friday) and excluding holidays. Orders of $250 or more ship with free standard ground shipping within the domestic contiguous United States. For domestic orders under $250, we charge a flat rate shipping & handling fee of $12. Ground orders will arrive in 3-10 business days. Expedited shipping options are available – $45 for overnight and $30 for 2-day – and must be placed by 12PM EST or will ship the following business day. For alternate shipping options, please e-mail firstname.lastname@example.org and we will do our best to accommodate.
For international shipments inquiries please contact email@example.com. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
If you are not satisfied with your purchase and would like to return product, items must be shipped/postmarked within 14 days of receipt for exchange or a full refund. Items must be returned in their original condition with tags intact. Sale merchandise (indicated as final sale), beauty and fragrance are final sale. No exchanges or returns will be accepted for final sale items. Should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. Please e-mail firstname.lastname@example.org to begin the return process.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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