If you are not satisfied with your purchase and would like to return product, items must be shipped/postmarked within 14 days of receipt for exchange or a full refund. Returns are $8 for all U.S. domestic orders, this charge will be deducted from your refund total. Return fees are waived for exchanges or if you opt for store credit. International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
Items must be returned in their original condition with tags intact. We reserve the right to refuse any returned item that does not meet our return policies, this does include visible marks on clothing caused by makeup. All sales final on made-to-order items, sale merchandise, swimwear, books, hosiery, undergarments, beauty products, candles, and lighters. No exchanges or returns will be accepted for final sale items. Pre-Order items are eligible for store credit only.
All items are thoroughly inspected prior to shipment, should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. Please e-mail firstname.lastname@example.org to begin the return process stating your order number in the subject line. Please include the item(s) you wish to return and the reason(s) for return.