If you are not satisfied with your purchase and would like to return product, items must be shipped/postmarked within 14 days of receipt for exchange or a full refund. Items must be returned in their original condition with tags intact. Sale merchandise (indicated as final sale), beauty and fragrance are final sale. No exchanges or returns will be accepted for final sale items. Should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. Please note we are not liable for lost returns. Please add insurance and tracking to your package. Please e-mail firstname.lastname@example.org to begin the return process.